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  1. AEG Presents UK
  2. Existing Bookings

Existing Bookings

VIP Packages

  • The VIP tickets I wanted have sold out
  • What have I purchased?
  • I have booked a VIP Package but have not received my tickets or itinerary
  • Are there any upgrades or VIP packages available for any shows?

Delivery & Collection

  • What do I need to bring to collect my tickets at the venue?
  • I live outside the UK, how do I get my tickets?
  • Can someone else collect my tickets if they are ‘Care of the Box Office’?
  • Where are my tickets?

Point of Purchase

  • I purchased the wrong tickets/I made an error
  • I think my tickets may have been lost or stolen
  • I haven’t received my confirmation email
  • Questions about your tickets?

Refunds

  • Can I post a photo of my ticket on social media?
  • Where can I see your terms and conditions?
  • I can no longer attend the event. Please could I have a refund?
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