Existing Bookings

VIP Packages

• The VIP tickets I wanted have sold out
• What have I purchased?
• I have booked a VIP Package but have not received my tickets or itinerary
• Are there any upgrades or VIP packages available for any shows?

Delivery & Collection

• What do I need to bring to collect my tickets at the venue?
• I live outside the UK, how do I get my tickets?
• Can someone else collect my tickets if they are ‘Care of the Box Office’?
• Where are my tickets?

Point of Purchase

• I purchased the wrong tickets/I made an error
• I think my tickets may have been lost or stolen
• I haven’t received my confirmation email
• Questions about your tickets?

Refunds

• Can I post a photo of my ticket on social media?
• Where can I see your terms and conditions?
• I can no longer attend the event. Please could I have a refund?