I purchased the wrong tickets/I made an error AEG Presents August 10, 2018 08:43 Follow Please contact your point of purchase. Your options will depend on the ticket agent’s terms and conditions of sale. Related articles I haven’t received my confirmation email Questions about your tickets? I can no longer attend the event. Please could I have a refund? I think my tickets may have been lost or stolen What if my question isn't answered in the FAQs? Comments 0 comments Please sign in to leave a comment.