I purchased the wrong tickets/I made an error AEG Presents August 10, 2018 08:43 Follow Please contact your point of purchase. Your options will depend on the ticket agent’s terms and conditions of sale. Related articles I haven’t received my confirmation email Questions about your tickets? I can no longer attend the event. Please could I have a refund? Where are my tickets? Can someone else collect my tickets if they are ‘Care of the Box Office’? Comments 0 comments Please sign in to leave a comment.