If you believe your tickets have been lost, damaged, or stolen, please contact your point of purchase immediately. Please quote your booking reference number and full name and address to speed up the process.
I’ve recently moved house, can I change my delivery address for my tickets?
Only bookings already made but not yet printed can be altered. Any tickets already printed or posted cannot be altered and will automatically go to the address you provided when you made the booking. To enquire about changing the address please contact your point of purchase and provide the following:
1) Old Billing Address
2) New Billing Address
3) Last 4 digits of the card used to make the purchase
4) Booking Reference Number
Details of which can be found in the 'Questions about your ticket' article.