If you don’t receive your confirmation email immediately after purchase, please allow up to 6 hours for it to reach you and please check it has not been directed to your junk mail folder.
If you still have not received your confirmation email, or have lost it, please contact your point of purchase directly.
Details of which can be found in the 'Questions about your ticket' article.
Comments
9 comments
I can’t get in contact with anyone from AEG or AXS it’s an absolute joke. Live chat isn’t working and their phone lines are “closed for the foreseeable future” starting to wonder if this is all a scam
Hi David.
Did you get hold of anyone regarding your tickets?
I’m trying to get hold of someone as didn’t receive my confirmation email from last year, but having no luck getting in touch with anyone
No I didn’t , but I did read on web that our tickets would just carry over to next year ?? Ref 1020704777 perhaps you could confirm
Regards David
CATHLEEN TAYLOR - I’m having the same issue for tickets tonight! Have you managed to fix it and if so - how did you? I’m really worried literally all I have is my order number
Still haven’t received a confirmation email for Bryan Adam’s on Wednesday, what is going on here
Amy I didn’t get anywhere with AEG. I looked on my bank account and found the reference was AXS. I then downloaded their app and the tickets were there. I hope it works out for you!
I still couldn’t get into the app I phoned all contact numbers I spent over 3 hours trying to sort it - absolute joke. I eventually messaged AXS on Facebook messenger and someone eventually got back to me and was able to reissue the tickets ( it didn’t work the first time so had to get them to send them to my mums email ) but what a carry on. I’m never ever using AXS again I’ve never dealt with anything so absurd in my life. Just hope my parents enjoy the concert after 3 hours of stress this morning haha!
I never got confirmation email when I paid for tickets
We would like to know if Michael buble is still on re 12 July 2021 (our ref 1020704777)
Look forward to your reply
Regards David
Can someone help please. I booked 4tickets for Michael Buble at Floors Castle on 4.7.22. I haven’t received a confirmation email.
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