Questions about your tickets?

In the first instance please contact your point of purchase for all enquiries relating to your purchase. We have included a list of trusted ticket agents below with associated reference numbers if you are unsure who you purchased your tickets through.

AXS www.axs.com
An AXS Booking Reference Number has 3 digits, followed by a dash and then 8 further digits (e.g. 012-3456 7890). For support relating to your AXS booking please contact: 08448 24 48 24 or email: [e-mail]. You can also check their FAQ’s at www.axs.com/support.

Ticketmaster www.ticketmaster.co.uk
A Ticketmaster Booking Reference Number has 2 digits, followed by a dash and then a further 5 digits ending in UK (e.g. 12-34567/UK). You can contact Ticketmaster via their website at www.ticketmaster.co.uk/help or by phone on 08444 999 999.

Eventim www.eventim.co.uk

An Eventim Booking Reference Number has 10 digits and usually starts with the digits 10 (e.g. 1012345678). You can contact Eventim via their website at https://www.eventim.co.uk/tickets.html?affiliate=EUK&fun=thelpcontent&doc=feature/helpContact/details&hilfeid=6306 or by phone on 0844 249 1000.

Gigantic www.gigantic.com
A Gigantic Booking Reference Number will have 4 digits a dash, then 4 digits a dash and a further 4 digits (e.g. 1234-5678-9012). You can contact Gigantic via email: [e-mail] or by phone on 0115 807 7900.

Dice dice.fm

In most cases, Dice tickets come from within the app and Dice do not provide a booking reference number. Once booked, you'll see the number of tickets purchased and no QR codes are visible. An hour before the show begins, the QR codes will appear so that they can be scanned. You should also be able to swipe between them if you have several tickets.

For support relating to your Dice booking, please email: [e-mail]. You can also check their FAQ’s at support.dice.fm.

Stargreen www.stargreen.com

A Stargreen Booking Reference Number has 9 digits and usually starts with the digits 100 (e.g. 100123456). You can contact Stargreen by phone on 020 7734 8932. You can also check their FAQ’s at www.stargreen.com/frequently-asked-questions.

Ticketweb www.ticketweb.uk

A Ticketweb Booking Reference Number starts with an ‘M’ and followed by 8 numbers and/or letters (e.g. MABC01DEF). You can contact Ticketweb via their website at help.ticketweb.co.uk/hc/en-gb or by phone on 0333 234 3873.

TicketFactory www.theticketfactory.com

A TicketFactory Booking Reference number is an 8 digit random number sequence (e.g. 12345678). You can contact TicketFactory by phone on 0844 338 0338. You can also check their FAQ’s at https://www.theticketfactory.com/default/online/default.asp?doWork::WScontent::loadArticle=Load&BOparam::WScontent::loadArticle::article_id=53F315F6-592E-4AF7-A798-F0B5DC24704A.

Big Green Coach www.biggreencoach.co.uk

A Big Green Coach Booking Reference number starts with BGC followed by 7 numbers (e.g. BGC1234567). For support relating to your Big Green Coach booking, please contact: 08443 245 666 or email: [e-mail]. You can also check their FAQ’s at www.biggreencoach.co.uk/faqs.

See Tickets www.seetickets.com
A See Tickets Booking Reference Number will usually have 8 digits mostly starting with a 3 or 4 (e.g. 34567891). For Customer Support on See Tickets bookings, please visit: www.seetickets.com/customerservice.

VIP TICKETS

Mark Butler Associates www.markbutler.co.uk

A Mark Butler Associates Booking Reference number starts with MABA, followed by 5 digits (e.g. MABA12345). For support relating to your Mark Butler Associates booking, please contact: 020 7603 6033 or email: [e-mail]

Event Travel www.eventtravel.com

An Event Travel Booking Reference number has 6 Digits followed by a dash and 1 digit (e.g. 123456-0). For support relating to your Event Travel booking, please contact: 08444 721 333 or email: [e-mail]. You can also check their FAQ’s at www.eventtravel.com/faq.

Occasionally there may also be some promotional offers through Groupon, Wowcher or Travelzoo. 

WE DO NOT authorise any tickets to be sold through secondary resale platforms.  If you are unsure of a sales channel please do not purchase tickets from an unknown source.