I have booked a VIP Package but have not received my tickets or itinerary AEG Presents August 15, 2018 13:03 Updated Follow Please contact the ticket agent you purchased your package from in the first instance. Details of which can be found in the 'Questions about your ticket' article Related articles Questions about your tickets? Where are my tickets? I can no longer attend the event. Please could I have a refund? The VIP tickets I wanted have sold out What if my question isn't answered in the FAQs? Comments 0 comments Please sign in to leave a comment.